Sincerely thank you for buying the products of Yali Company. As a user of Yali, you will enjoy all-round service before, during and after sale. Please install and use the products according to the relevant requirements of the user manual. We solemnly promise:
When receiving the quality information that the user needs to reply, deal with it in time. Reply major quality information within 1 hour; Other quality information, reply within 4 hours.
During the warranty period, when receiving the information from users to provide on-site service, the service personnel shall be dispatched to the site within the specified time. It usually lasts 24 hours within the province and 48 hours across provinces. In special cases, communicate with the user to determine the processing time. If it needs to be returned to the factory for repair, it shall be delivered within the agreed time.
For motors with manufacturing quality problems during the warranty period, we promise to provide customers with maximum repair, replacement of parts or motor services until customers are satisfied.
During the warranty period, if you need to cooperate with the site installation, we promise to strictly comply with the reasonable requirements of the owner, send special personnel to the site for comprehensive service, until the customer is satisfied.
During the warranty period, if you need to cooperate with the site installation, we promise to strictly comply with the reasonable requirements of the owners, to send someone to the site for comprehensive services
For motor products that fail outside the warranty period and need to provide services, we promise to help users analyze the reasons and come up with a solution in the first time. If we need to provide technical accessories or complete machine services, we will organize production in time and provide users with a quantity of preferential prices.
Note: The warranty period (i.e., the three-guarantee period) shall be implemented in accordance with the provisions of the Contract Law of The People's Republic of China or the contract agreed by both parties. If there is no contract agreed by both parties, the warranty period shall be one year from the date of delivery of the motor.
Service statement
The short circuit between turns and phases of the motor belongs to the manufacturing quality problem, but the short circuit problem caused by the overload operation of the motor insulation damage does not belong to the manufacturing quality problem.
The friction core of the motor is a manufacturing quality problem, but the friction core caused by the bearing damage caused by the overload operation of different core fires is not a manufacturing quality problem Motor shaft break or motor failure or component damage caused by improper installation and use are not manufacturing quality problems. If it is not a motor manufacturing quality problem, our company can provide paid service according to the requirements of users. If the user preliminarily judges that the faulty motor may be caused by our manufacturing quality problem, please contact our sales or after-sales service department. Our company will be in the shortest time with the fastest speed for processing. Whether the faulty motor has manufacturing quality problems shall be determined by our company personnel after inspection.|
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